Terms and Conditions of Business, Sale, and Services
Effective Date: January 2018
1. Introduction
These Terms and Conditions (“Terms”) govern the provision of all products and services by Savantill Limited (“Company,” “we,” “us,” or “our”) to any individual or entity (“Client,” “Customer,” “you,” or “your”). By purchasing, ordering, or using our products or services—including but not limited to software solutions, IT consulting, server solutions, and hardware solutions—you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our products or services.
2. Scope of Services
2.1 Software Solutions
We provide custom software development, productivity tools, operating systems, and applications tailored to your business needs. Our software solutions are designed to improve efficiency, workflows, and collaboration within your organization.
2.2 IT Consulting
Our IT consulting services include expert advice on optimizing IT infrastructure, strategy, and workflows. We work with you to identify gaps, reduce risks, and develop IT roadmaps that align with your business objectives.
2.3 Server Solutions
We offer cloud-based and on-premises server solutions, including hosting packages with reliable uptime, flexible storage, and advanced security features. Our solutions are tailored to ensure your business remains online, secure, and accessible.
2.4 Hardware Solutions
We supply high-performance laptops, desktops, servers, and peripherals. Our hardware solutions are scalable and customized to meet the specific needs of your team, whether remote, on-site, or hybrid.
3. Orders and Acceptance
All orders for products or services are subject to acceptance by the Company. Orders may be placed via our website, email, or other agreed-upon methods. An order is considered accepted when we issue a written confirmation or upon receipt of payment, whichever occurs first. We reserve the right to refuse or cancel any order at our discretion.
4. Pricing and Payment
4.1 Pricing
All prices for products and services are as stated in our proposals, quotes, order confirmations, or invoices. Prices are exclusive of applicable taxes, duties, and shipping charges unless otherwise specified. We reserve the right to change prices at any time prior to order acceptance.
4.2 Payment Terms
Payment is due as specified in the relevant invoice or agreement, typically within 14 days of the invoice date unless otherwise agreed in writing. We accept payment by bank transfer, credit/debit card, or other methods as specified. Late payments may incur interest at a rate of 8% plus the Bank of England base rate charged at a daily rate and may result in suspension of services or withholding of deliverables until payment is received in full.
5. Delivery and Risk
5.1 Delivery of Products
Delivery dates provided are estimates only and are not guaranteed. We will make reasonable efforts to deliver products and services within the agreed timeframe. Risk of loss or damage to products passes to you upon delivery to your specified address.
5.2 Delivery of Services
Services will be delivered in accordance with the agreed-upon schedule or statement of work. You are responsible for providing access, information, and cooperation necessary for us to perform the services.
6. Returns, Refunds, and Cancellations
6.1 Returns and Refunds
You may return defective or incorrect products within 7 days of delivery for a replacement or refund. We must be notified of incorrect or defective products within 48 hours of receipt or delivery and before you initiate the return of the product to us. Products must be returned in their original condition and packaging. Refunds will be processed within 7 days of receipt of returned goods. Services that have been delivered or substantially performed are non-refundable unless otherwise agreed.
6.2 Cancellations
Orders for products or services may be cancelled prior to delivery or commencement of work, subject to any costs incurred by us up to the date of cancellation. Custom or specially ordered products and services may not be cancellable or refundable.
7. Warranties
7.1 Product and Software Warranties
Warranties for all products and software (including physical items, virtual items, and software applications) supplied by Savantill Limited are provided in accordance with the terms and conditions set by the original manufacturer, supplier, or licensor of each item. The scope, duration, and specific terms of any warranty will vary depending on the particular product or software and its supplier or licensor. Details of applicable warranties are available upon request or may be provided with the product or software documentation.
Savantill Limited will, where possible, assist customers in accessing warranty support from the relevant manufacturer, supplier, or licensor, but is not responsible for the outcome of any warranty claim. All warranty claims, repairs, or replacements are subject to the terms, processes, and limitations established by the original supplier or licensor.
7.2 Exclusions
Warranties do not apply to products or software that have been misused, altered, improperly installed, or damaged by external factors. Any additional exclusions or limitations specified by the original supplier or licensor will also apply.
7.3 Services Warranty
Services provided directly by Savantill Limited are warranted to be performed with reasonable skill and care, in accordance with industry standards. If any service does not conform to this warranty, Savantill Limited will, at its discretion, re-perform the service or refund the fees paid for the non-conforming service.
8. Intellectual Property
Unless otherwise agreed in writing, all intellectual property rights in products, software, and deliverables remain the property of the Company or its licensors. Upon full payment, you are granted a non-exclusive, non-transferable license to use the deliverables for your internal business purposes only. You may not copy, modify, distribute, or reverse engineer any software or materials provided by us without our prior written consent.
9. Confidentiality
Both parties agree to keep confidential all non-public information received from the other party in connection with the provision of products or services. Confidential information may only be used for the purpose of fulfilling obligations under these Terms and may not be disclosed to third parties without the prior written consent of the disclosing party, except as required by law.
10. Data Protection
We process personal data in accordance with our Privacy Policy, which forms part of these Terms. By using our products and services, you consent to such processing and warrant that all data provided by you is accurate and lawful.
11. Limitation of Liability
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to these Terms, whether in contract, tort, or otherwise, is limited to the amount paid by you for the relevant product or service. We are not liable for any indirect, incidental, special, or consequential damages, including loss of profits, revenue, or data, even if we have been advised of the possibility of such damages.
12. Force Majeure
We are not liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, or interruptions in supply chains.
13. Termination
Either party may terminate these Terms or any specific order for material breach by the other party, provided written notice is given and the breach is not remedied within 30 days. Upon termination, you must pay for all products and services delivered up to the termination date. Provisions relating to intellectual property, confidentiality, limitation of liability, and governing law survive termination.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the United Kingdom, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms shall be resolved by the courts of United Kingdom. Before initiating legal proceedings, both parties agree to attempt to resolve disputes amicably through good faith negotiations.
15. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting on our website or notifying you directly. Your continued use of our products or services after such changes constitutes acceptance of the revised Terms.
16. Contact Information
For questions or concerns regarding these Terms, please contact us at:
- Email: [email protected]
- Mailing Address: Savantill Limited
Suite A 82 James Carter Road
Mildenhall
Bury St. Edmunds
England, IP28 7DE